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     Newsletter February 2017

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Richards gets a calumny from Media Watch (again) That somewhat less than charming “gentleman”, David Richards, who is responsible for several insider magazines – both physical and ethereal – has been outed once again by Media Watch. This may not be of any interest to anyone outside of the industry but as he has been factually incorrect and tried to distress Eastwood HiFi in the past, I thought I’d return the favour. http://www.abc.net.au/mediawatch/transcripts/s4618822.htm Fortunately, very few, if any, actual consumers read his stuff although he manages to ruffle feathers within the industry. Do we really need this sort of school boy behaviour in our ranks? Richards occasionally mentions Eastwood HiFi mainly with malevolent intent. Many thanks to Media Watch for keeping an eye on Richards and the like. Now, where’s that bucket? (with apologies to Monty Python). Dishonest Dealers or just uninformed? As you can imagine, we get literally hundreds of e-mails and phone calls each week regarding HiFi and Home Theatre equipment.  One call came in today from a potential customer regarding a system using a Yamaha RX-A660 A/V Receiver. We had a particular system using that model and when the customer went to another dealer, the salesperson said that the RX-V481 and RX-A660 were identical and he could do the same system with the 481 for $250 less. The 660 is a 7.2 Atmos enabled Receiver with four years’ warranty whereas the 481 is a 5.1 non-Atmos unit with two years’ warranty so the salesperson was either deliberately misleading the customer or was just plain ignorant.  Either is unacceptable in this technologically confusing age. Fortunately, I was able to explain the differences and allow the guy to make up his own mind on the merits of both units (he ended up purchasing the system off us with the RX-A660). And you wonder why I have no hair left! Rooted Routers….. I’ve said it before but now it’s actually come back to bite me. The majority of problems experienced by people streaming or using internet connected devices is due to router configuration or router limitations (some models only handle around four devices, at last count, I had 13 devices trying to suck the life out of mine).  I changed my older Netgear 7000 for a newer model and reconfigured everything as with the older unit (a bit tricky as I had to fool it into talking to my Roku) and everything worked as it should, except the network now doesn’t recognize my music library on the USB drive plugged into the Router.  Time to get The Rickster (son of many computing skills) onto the job! Google Rankings Google rankings can be quite important to any business so when one gets negative feedback, that feedback tends to be acted upon to try and improve our service. Unfortunately, there are no real checks and balances when it comes to ratings. We received a one star rating last week from a “phantom” who obviously created an account just to bring our ratings down by giving us one star. He’s never dealt with us and just said that our reviews are BS and not real. I suspect this is from another dealer or schoolie with nothing better to do. As we consider this type of action to be malicious and unlawful, we’ve passed the information on to the newly formed Cyber Crime Authority who assure me they can easily track the perpetrator and will make an example of him (or her). May he (or she) get the Karma they deserve. A Cry for Help!!!!!!!! I’m not sure what business you (the reader) is in but I envy most of you. In this day of Internet Cowboys (companies without any physical presence who can afford to sell products at far less than traditional retailers) are killing we patsies who have to pay rent for premises and salaries to our salespeople end up demonstrating systems, effectively selling the product concept then Fred, the consumer, e-mails the next day saying he can get the same product on-line for 5% less! It happened twice this week and I wasn’t prepared to drop our price any lower as we went in “hot” to start. Lost both sales. What happens to Fred when all the physical stores go out of business thanks to the Cowboys – where will he get the advice? I hope both Fred’s need help in setting up their new systems as the guys they bought them from won’t have a clue as they are not authorised dealers for the major brands they sell (they buy the goods off other dealers, not from the Australian distributors). I Quit!!!!!!!! (well, not really but it makes one think) Am I starting to sound like a cranky old man? Well, I am relatively old, definitely cranky and my two testicles are an indicator of my manhood so, in a word YES! Fortunately, in this chemically driven world of Xanax, Amitriptyline (there’s a blast from the past), Prozac and a variety of other Serotonin modifiers, my handlers can generally get me through the day without any major incidents. I always remember what my Maths teacher at North Ryde High used to say about life however - “Steve, there are only three things you need to remember in this world, treat others as you would treat yourself and never give a sucker an even break” Truer words have never been uttered. Funny……………………….? A woman is on trial for beating her husband to death with his guitar collection. The judge says, "First offender?" She says, "No, first a Gibson, then a Fender!" (yes, I know it’s an oldie but it still makes me laugh). A young guy from Griffith moves to Sydney and goes to a big "everything under one roof" department store looking for a job. The Manager says, "Do you have any sales experience?" The kid says "Yeah. I was a vacuum salesman back in Griffith." Well, the boss was unsure, but he liked the kid and figured he'd give him a shot, so he gave him the job. "You start tomorrow. I'll come down after we close and see how you did." His first day on the job was rough, but he got through it. After the store was locked up, the boss came down to the sales floor. "How many customers bought something from you today?" The kid frowns and looks at the floor and mutters, "One". The boss says "Just one?!!? Our sales people average sales to 20 to 30 customers a day. That must change, and soon, if you'd like to continue your employment here. We have very strict standards for our sales force here in Sydney. One sale a day might have been acceptable in Griffith, but you're not on the farm anymore, son." The kid took his beating, but continued to look at his shoes, so the boss felt kind of bad for chewing him out on his first day. He asked (semi-sarcastically), "So, how much was your one sale for?" The kid looks up at his boss and says "$151,237.65." The boss, astonished, says $151,237.65?!? What the heck did you sell?" The kid says, "Well, first, I sold him some new fish hooks. Then I sold him a new fishing rod to go with his new hooks. Then I asked him where he was going fishing and he said down the coast, so I told him he was going to need a boat, so we went down to the boat department and I sold him a twin-engine Haines Hunter. Then he said he didn't think his Honda Civic would pull it, so I took him down to the automotive department and sold him that 4x4 Nissan Patrol." The boss said "A guy came in here to buy a fish hook and you sold him a boat and a 4X4!?" The kid said "No, the guy came in here to buy tampons for his wife, and I said, 'Dude, your weekend's shot, you should go fishing!" A guy walks into a bar and takes a seat next to a very attractive woman. He gives her a quick glance then causally looks at his watch for a moment. The woman notices this and asks, "Is your date running late?" "No", he replies, “I just got this state-of the-art watch, and I was just testing it."  The intrigued woman says, "A state-of-the-art watch? What’s so special about it?" The guy explains, "It uses alpha waves to talk to me telepathically." The lady says, "What’s it telling you now?" Well, it says you’re not wearing any panties." The woman giggles and replies "Well it must be broken because I am wearing panties!"  The guy smiles, taps his watch and says, "Stupid thing’s an hour fast." Steve To Unsubscribe, please click HERE and put “unsubscribe” in the subject line.
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Newsletter

February 2017 Richards gets a calumny from Media Watch (again) That somewhat less than charming “gentleman”, David Richards, who is responsible for several insider magazines – both physical and ethereal – has been outed once again by Media Watch. This may not be of any interest to anyone outside of the industry but as he has been factually incorrect and tried to distress Eastwood HiFi in the past, I thought I’d return the favour. http://www.abc.net.au/mediawatch/transcripts/s46188 22.htm Fortunately, very few, if any, actual consumers read his stuff although he manages to ruffle feathers within the industry. Do we really need this sort of school boy behaviour in our ranks? Richards occasionally mentions Eastwood HiFi mainly with malevolent intent. Many thanks to Media Watch for keeping an eye on Richards and the like. Now, where’s that bucket? (with apologies to Monty Python). Dishonest Dealers or just uninformed? As you can imagine, we get literally hundreds of e- mails and phone calls each week regarding HiFi and Home Theatre equipment.  One call came in today from a potential customer regarding a system using a Yamaha RX-A660 A/V Receiver. We had a particular system using that model and when the customer went to another dealer, the salesperson said that the RX-V481 and RX-A660 were identical and he could do the same system with the 481 for $250 less. The 660 is a 7.2 Atmos enabled Receiver with four years’ warranty whereas the 481 is a 5.1 non-Atmos unit with two years’ warranty so the salesperson was either deliberately misleading the customer or was just plain ignorant.  Either is unacceptable in this technologically confusing age. Fortunately, I was able to explain the differences and allow the guy to make up his own mind on the merits of both units (he ended up purchasing the system off us with the RX-A660). And you wonder why I have no hair left! Rooted Routers….. I’ve said it before but now it’s actually come back to bite me. The majority of problems experienced by people streaming or using internet connected devices is due to router configuration or router limitations (some models only handle around four devices, at last count, I had 13 devices trying to suck the life out of mine).  I changed my older Netgear 7000 for a newer model and reconfigured everything as with the older unit (a bit tricky as I had to fool it into talking to my Roku) and everything worked as it should, except the network now doesn’t recognize my music library on the USB drive plugged into the Router.  Time to get The Rickster (son of many computing skills) onto the job! Google Rankings Google rankings can be quite important to any business so when one gets negative feedback, that feedback tends to be acted upon to try and improve our service. Unfortunately, there are no real checks and balances when it comes to ratings. We received a one star rating last week from a “phantom” who obviously created an account just to bring our ratings down by giving us one star. He’s never dealt with us and just said that our reviews are BS and not real. I suspect this is from another dealer or schoolie with nothing better to do. As we consider this type of action to be malicious and unlawful, we’ve passed the information on to the newly formed Cyber Crime Authority who assure me they can easily track the perpetrator and will make an example of him (or her). May he (or she) get the Karma they deserve. A Cry for Help!!!!!!!! I’m not sure what business you (the reader) is in but I envy most of you. In this day of Internet Cowboys (companies without any physical presence who can afford to sell products at far less than traditional retailers) are killing we patsies who have to pay rent for premises and salaries to our salespeople end up demonstrating systems, effectively selling the product concept then Fred, the consumer, e-mails the next day saying he can get the same product on-line for 5% less! It happened twice this week and I wasn’t prepared to drop our price any lower as we went in “hot” to start. Lost both sales. What happens to Fred when all the physical stores go out of business thanks to the Cowboys – where will he get the advice? I hope both Fred’s need help in setting up their new systems as the guys they bought them from won’t have a clue as they are not authorised dealers for the major brands they sell (they buy the goods off other dealers, not from the Australian distributors). I Quit!!!!!!!! (well, not really but it makes one think) Am I starting to sound like a cranky old man? Well, I am relatively old, definitely cranky and my two testicles are an indicator of my manhood so, in a word YES! Fortunately, in this chemically driven world of Xanax, Amitriptyline (there’s a blast from the past), Prozac and a variety of other Serotonin modifiers, my handlers can generally get me through the day without any major incidents. I always remember what my Maths teacher at North Ryde High used to say about life however - “Steve, there are only three things you need to remember in this world, treat others as you would treat yourself and never give a sucker an even break” Truer words have never been uttered. Funny……………………….? A woman is on trial for beating her husband to death with his guitar collection. The judge says, "First offender?" She says, "No, first a Gibson, then a Fender!" (yes, I know it’s an oldie but it still makes me laugh). A young guy from Griffith moves to Sydney and goes to a big "everything under one roof" department store looking for a job. The Manager says, "Do you have any sales experience?" The kid says "Yeah. I was a vacuum salesman back in Griffith." Well, the boss was unsure, but he liked the kid and figured he'd give him a shot, so he gave him the job. "You start tomorrow. I'll come down after we close and see how you did." His first day on the job was rough, but he got through it. After the store was locked up, the boss came down to the sales floor. "How many customers bought something from you today?" The kid frowns and looks at the floor and mutters, "One". The boss says "Just one?!!? Our sales people average sales to 20 to 30 customers a day. That must change, and soon, if you'd like to continue your employment here. We have very strict standards for our sales force here in Sydney. One sale a day might have been acceptable in Griffith, but you're not on the farm anymore, son." The kid took his beating, but continued to look at his shoes, so the boss felt kind of bad for chewing him out on his first day. He asked (semi-sarcastically), "So, how much was your one sale for?" The kid looks up at his boss and says "$151,237.65." The boss, astonished, says $151,237.65?!? What the heck did you sell?" The kid says, "Well, first, I sold him some new fish hooks. Then I sold him a new fishing rod to go with his new hooks. Then I asked him where he was going fishing and he said down the coast, so I told him he was going to need a boat, so we went down to the boat department and I sold him a twin-engine Haines Hunter. Then he said he didn't think his Honda Civic would pull it, so I took him down to the automotive department and sold him that 4x4 Nissan Patrol." The boss said "A guy came in here to buy a fish hook and you sold him a boat and a 4X4!?" The kid said "No, the guy came in here to buy tampons for his wife, and I said, 'Dude, your weekend's shot, you should go fishing!" A guy walks into a bar and takes a seat next to a very attractive woman. He gives her a quick glance then causally looks at his watch for a moment. The woman notices this and asks, "Is your date running late?" "No", he replies, “I just got this state-of the-art watch, and I was just testing it."  The intrigued woman says, "A state-of-the-art watch? What’s so special about it?" The guy explains, "It uses alpha waves to talk to me telepathically." The lady says, "What’s it telling you now?" Well, it says you’re not wearing any panties." The woman giggles and replies "Well it must be broken because I am wearing panties!"  The guy smiles, taps his watch and says, "Stupid thing’s an hour fast." Steve To Unsubscribe, please click HERE and put “unsubscribe” in the subject line.

Newsletter

February 2017 Richards gets a calumny from Media Watch (again) That somewhat less than charming “gentleman”, David Richards, who is responsible for several insider magazines – both physical and ethereal – has been outed once again by Media Watch. This may not be of any interest to anyone outside of the industry but as he has been factually incorrect and tried to distress Eastwood HiFi in the past, I thought I’d return the favour. http://www.abc.net.au/mediawatch/transcripts/s4618822.h tm Fortunately, very few, if any, actual consumers read his stuff although he manages to ruffle feathers within the industry. Do we really need this sort of school boy behaviour in our ranks? Richards occasionally mentions Eastwood HiFi mainly with malevolent intent. Many thanks to Media Watch for keeping an eye on Richards and the like. Now, where’s that bucket? (with apologies to Monty Python). Dishonest Dealers or just uninformed? As you can imagine, we get literally hundreds of e-mails and phone calls each week regarding HiFi and Home Theatre equipment.  One call came in today from a potential customer regarding a system using a Yamaha RX-A660 A/V Receiver. We had a particular system using that model and when the customer went to another dealer, the salesperson said that the RX-V481 and RX-A660 were identical and he could do the same system with the 481 for $250 less. The 660 is a 7.2 Atmos enabled Receiver with four years’ warranty whereas the 481 is a 5.1 non-Atmos unit with two years’ warranty so the salesperson was either deliberately misleading the customer or was just plain ignorant.  Either is unacceptable in this technologically confusing age. Fortunately, I was able to explain the differences and allow the guy to make up his own mind on the merits of both units (he ended up purchasing the system off us with the RX-A660). And you wonder why I have no hair left! Rooted Routers….. I’ve said it before but now it’s actually come back to bite me. The majority of problems experienced by people streaming or using internet connected devices is due to router configuration or router limitations (some models only handle around four devices, at last count, I had 13 devices trying to suck the life out of mine).  I changed my older Netgear 7000 for a newer model and reconfigured everything as with the older unit (a bit tricky as I had to fool it into talking to my Roku) and everything worked as it should, except the network now doesn’t recognize my music library on the USB drive plugged into the Router.  Time to get The Rickster (son of many computing skills) onto the job! Google Rankings Google rankings can be quite important to any business so when one gets negative feedback, that feedback tends to be acted upon to try and improve our service. Unfortunately, there are no real checks and balances when it comes to ratings. We received a one star rating last week from a “phantom” who obviously created an account just to bring our ratings down by giving us one star. He’s never dealt with us and just said that our reviews are BS and not real. I suspect this is from another dealer or schoolie with nothing better to do. As we consider this type of action to be malicious and unlawful, we’ve passed the information on to the newly formed Cyber Crime Authority who assure me they can easily track the perpetrator and will make an example of him (or her). May he (or she) get the Karma they deserve. A Cry for Help!!!!!!!! I’m not sure what business you (the reader) is in but I envy most of you. In this day of Internet Cowboys (companies without any physical presence who can afford to sell products at far less than traditional retailers) are killing we patsies who have to pay rent for premises and salaries to our salespeople end up demonstrating systems, effectively selling the product concept then Fred, the consumer, e- mails the next day saying he can get the same product on- line for 5% less! It happened twice this week and I wasn’t prepared to drop our price any lower as we went in “hot” to start. Lost both sales. What happens to Fred when all the physical stores go out of business thanks to the Cowboys – where will he get the advice? I hope both Fred’s need help in setting up their new systems as the guys they bought them from won’t have a clue as they are not authorised dealers for the major brands they sell (they buy the goods off other dealers, not from the Australian distributors). I Quit!!!!!!!! (well, not really but it makes one think) Am I starting to sound like a cranky old man? Well, I am relatively old, definitely cranky and my two testicles are an indicator of my manhood so, in a word YES! Fortunately, in this chemically driven world of Xanax, Amitriptyline (there’s a blast from the past), Prozac and a variety of other Serotonin modifiers, my handlers can generally get me through the day without any major incidents. I always remember what my Maths teacher at North Ryde High used to say about life however - “Steve, there are only three things you need to remember in this world, treat others as you would treat yourself and never give a sucker an even break” Truer words have never been uttered. Funny……………………….? A woman is on trial for beating her husband to death with his guitar collection. The judge says, "First offender?" She says, "No, first a Gibson, then a Fender!" (yes, I know it’s an oldie but it still makes me laugh). A young guy from Griffith moves to Sydney and goes to a big "everything under one roof" department store looking for a job. The Manager says, "Do you have any sales experience?" The kid says "Yeah. I was a vacuum salesman back in Griffith." Well, the boss was unsure, but he liked the kid and figured he'd give him a shot, so he gave him the job. "You start tomorrow. I'll come down after we close and see how you did." His first day on the job was rough, but he got through it. After the store was locked up, the boss came down to the sales floor. "How many customers bought something from you today?" The kid frowns and looks at the floor and mutters, "One". The boss says "Just one?!!? Our sales people average sales to 20 to 30 customers a day. That must change, and soon, if you'd like to continue your employment here. We have very strict standards for our sales force here in Sydney. One sale a day might have been acceptable in Griffith, but you're not on the farm anymore, son." The kid took his beating, but continued to look at his shoes, so the boss felt kind of bad for chewing him out on his first day. He asked (semi-sarcastically), "So, how much was your one sale for?" The kid looks up at his boss and says "$151,237.65." The boss, astonished, says $151,237.65?!? What the heck did you sell?" The kid says, "Well, first, I sold him some new fish hooks. Then I sold him a new fishing rod to go with his new hooks. Then I asked him where he was going fishing and he said down the coast, so I told him he was going to need a boat, so we went down to the boat department and I sold him a twin-engine Haines Hunter. Then he said he didn't think his Honda Civic would pull it, so I took him down to the automotive department and sold him that 4x4 Nissan Patrol." The boss said "A guy came in here to buy a fish hook and you sold him a boat and a 4X4!?" The kid said "No, the guy came in here to buy tampons for his wife, and I said, 'Dude, your weekend's shot, you should go fishing!" A guy walks into a bar and takes a seat next to a very attractive woman. He gives her a quick glance then causally looks at his watch for a moment. The woman notices this and asks, "Is your date running late?" "No", he replies, “I just got this state-of the-art watch, and I was just testing it."  The intrigued woman says, "A state-of-the-art watch? What’s so special about it?" The guy explains, "It uses alpha waves to talk to me telepathically." The lady says, "What’s it telling you now?" Well, it says you’re not wearing any panties." The woman giggles and replies "Well it must be broken because I am wearing panties!"  The guy smiles, taps his watch and says, "Stupid thing’s an hour fast." Steve To Unsubscribe, please click HERE and put “unsubscribe” in the subject line.